Florist Manor House Terms for Secure Online Flower Delivery

Online Flower Delivery Terms & Conditions - Florist Manor House

Introduction

Welcome to the Florist Manor House website. The following Terms & Conditions govern your use of our online flower delivery services across Manor House and the surrounding areas. Please read these terms carefully before placing an order. By using our website and services, you agree to these Terms & Conditions in full. If you do not accept any part of these terms, please refrain from ordering through our website.

Scope of Terms

These Terms & Conditions apply to all customers ordering for online flower delivery to Manor House and its surrounding areas. Any person using our site or services is classified as a "customer" for the purpose of these terms. They are designed to ensure a smooth transaction and clarify the rights and obligations of both Florist Manor House and our customers.

Order Process

1. Product Selection: To place an order, browse our online selection of flowers and arrangements. Select the desired product(s), specify quantity, and where applicable, customise options such as card messages or ribbon colours.

2. Adding to Basket: Once satisfied with your selection, add items to your shopping basket. You can review your choices and make amendments before proceeding to checkout.

3. Checkout Process: At checkout, you will provide the recipient’s delivery details, your contact information, and any special instructions relevant to the delivery. Please ensure all information entered is accurate, as Florist Manor House is not liable for delivery issues resulting from incorrect details.

4. Order Confirmation: After successfully submitting your order and payment, you will receive an automated confirmation by way of an on-screen message and confirmation message. This confirms we have received your order, not that a contract between us exists. Acceptance of your order, and completion of the contract, occurs once we have dispatched the flowers for delivery and notified you of such.

5. Order Changes: If you wish to amend your order (such as product details or delivery address), contact us immediately. Amendments may not be possible if your order is already being processed or out for delivery.

Payments

All prices on the Florist Manor House website are displayed in pounds sterling (GBP) and are inclusive of VAT, where applicable. Prices may change from time to time; however, your order will be charged at the price displayed at the time of checkout, unless an obvious pricing error occurs.

We accept various secure payment methods including, but not limited to, credit cards, debit cards, and other forms of online payment as indicated at checkout. Full payment is required at the point of order to secure your purchase and initiate delivery. Your payment details are processed via secure, encrypted methods for your protection. We do not store complete payment card information on our servers.

If payment is not authorised or fails, your order will not be processed. We reserve the right to cancel orders for which payment has not been received or successfully cleared.

Delivery

Our flower delivery service covers Manor House and surrounding areas. Orders are generally delivered on your chosen date, although delivery times cannot be guaranteed. We will make every effort to fulfil delivery requirements as specified at the time of order. Should delivery be delayed or not possible due to circumstances beyond our reasonable control (including adverse weather, traffic disruptions, or unavailability of stock), we will inform you promptly and provide alternative options or a full refund.

In the event of the recipient being unavailable at the time of delivery, flowers may be left with a neighbour, at a safe location nearby, or with instructions for collection. We will leave a card to notify the recipient of the attempted delivery and next steps. Florist Manor House shall not be responsible for any loss or damage arising from late delivery or delivery to an incorrect address due to information incorrectly supplied by the customer.

Substitution Policy

Occasionally, floral varieties or ancillary items shown on our website may be unavailable due to seasonal availability or supply chain issues. In such instances, we reserve the right to substitute with items of equal or greater value and similar style. We will do our utmost to preserve the overall appearance, colour palette, and value of the ordered arrangement. If a significant item requires substitution, we will attempt to inform you prior to dispatch.

Cancellations & Amendments

1. Cancellation by Customer: You may cancel your order up to 24 hours before the scheduled delivery date by contacting us directly. Where possible, we will refund your payment in full. Cancellations requested less than 24 hours prior to dispatch may not be eligible for a refund, especially if preparation and processing of your order has commenced or been completed.

2. Cancellation by Florist Manor House: We reserve the right to cancel your order in the event of: (a) stock unavailability; (b) payment clearance failure; (c) delivery address outside our designated areas; (d) suspected fraudulent activity. You will be notified as soon as possible, and a full refund will be issued for any payments received.

3. Amendments: Changes to your order may be possible up until processing begins. Please note that amendment requests are handled at our discretion, and may not always be possible, especially during peak periods or on the day of delivery.

Returns & Refunds

Due to the perishable and personalised nature of our products, returns are only accepted in the case of damaged, defective, or incorrect items received. If your order is unsatisfactory due to damage or error, please contact us within 24 hours of receipt, providing a clear description and photographic evidence. Upon investigation, we may offer a replacement or a full/partial refund, depending on the circumstances.

In the unlikely event you are dissatisfied for another reason, please reach out, and we will endeavour to find a reasonable solution where possible. This policy does not affect your statutory rights under UK consumer law.

Customer Responsibilities

As the customer, you are responsible for:

Providing accurate order and delivery information
Ensuring someone is available to receive the delivery at the specified address and time
Inspecting goods upon receipt and reporting any issues promptly
Complying with all instructions regarding care of the products

Our Liability

Florist Manor House strives to deliver fresh, high-quality flowers and excellent customer service. However, our liability is limited as follows:

We are responsible only for direct losses, up to a maximum value of the total price paid for your order.
We are not liable for indirect, consequential, or punitive damages arising from delayed, lost, or incorrect deliveries caused by factors beyond our control.
We are not responsible for issues stemming from misinformation provided by the customer.
We do not warrant the uninterrupted availability of our website or its error-free operation.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be limited or excluded by law.

Privacy & Data Protection

Your privacy is important to us. Our handling of your personal details is governed by our Privacy Policy and conforms to the UK General Data Protection Regulation (UK GDPR). We collect, use, and share personal information only as necessary to process your order and deliver flowers as requested. All customer data is securely processed and stored in line with applicable laws.

Intellectual Property

All content on the Florist Manor House website, including images, text, logos, and product designs, is the exclusive property of Florist Manor House or our licensors. You may not use, copy, reproduce, or distribute any part of this website without prior written consent from Florist Manor House. Any unauthorised use may result in legal action.

Promotions & Discount Codes

Where promotional offers or discount codes are provided, these are subject to specific terms and expiry dates. Only one discount may be applied per order, unless stated otherwise. Florist Manor House reserves the right to withdraw offers or refuse discount codes which are not being used in accordance with their terms. Promotional items have no cash value and are non-transferable.

Variation of Terms

We reserve the right to make changes to these Terms & Conditions at any time, reflecting updates to our processes, services, or legal requirements. The version published on our website at the time of your order is the applicable set of terms. Please review regularly to ensure you are familiar with any changes.

Governing Law & Jurisdiction

These Terms & Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is judged to be unlawful, void or unenforceable, such provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Any waiver by Florist Manor House of any breach or provision does not constitute a waiver of further breaches or the provision itself. These Terms constitute the entire agreement between you and Florist Manor House regarding our online flower delivery service in Manor House and surrounding areas.

Thank you for choosing Florist Manor House. We look forward to brightening your day with our beautiful flowers and serving your needs with care and professionalism.