Returns, Refunds & Complaints Policy at Florist Manor House
Our Fresh Flowers Guarantee for Manor House
At Florist Manor House, we pride ourselves on delivering beautiful, premium-quality fresh flowers to homes and businesses throughout Manor House and the surrounding area. As your trusted local florist, customer satisfaction is at the heart of everything we do. Every arrangement is crafted with care to guarantee the freshest blooms for every order.
Damaged-on-Arrival Policy
Your flowers should arrive in perfect, pristine condition—just as you’d expect from your local Manor House florist. If your delivery arrives with any signs of damage or distress, please let us know as soon as possible. We ask that you notify us and provide a photo of the damaged flowers or packaging within 24 hours of delivery. This helps us swiftly investigate and resolve your concern, ensuring that your experience with us remains positive.
Freshness Window
We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided you follow the care instructions included with your arrangement. In rare circumstances where your flowers wilt or deteriorate sooner, please contact us within this window. Our team will professionally assess and agree the best way to make things right based on your feedback and supporting images.
Refunds & Replacement Options
Your satisfaction matters to us. If your flowers arrive damaged, fail to meet our freshness standards, or are not what you ordered, we want to resolve the issue promptly. Depending on the situation, we offer:
- Full or Partial Refund: For quality issues, damage, or significant discrepancies between your order and the delivered arrangement.
- Replacement Arrangement: We can deliver a fresh replacement bouquet to your original recipient at no extra cost.
- Store Credit: In some cases, we may offer store credit to be redeemed for any of our floral products at your convenience.
Our team assesses each case individually to provide the most appropriate and timely resolution, always aiming to exceed your expectations.
Complaints Process
Your feedback helps us grow and continue providing an excellent local floral service for Manor House households and businesses. If you have a complaint relating to your order, our service, or your overall experience, please let us know. Here’s how the process works:
- Initial Review: Contact us with your order details and the nature of your complaint, ideally within 48 hours of delivery.
- Resolution Proposal: Once received, our team will review your feedback and respond with a proposed resolution, whether that’s a refund, replacement, or another appropriate solution, typically within one business day.
- Ongoing Support: If you’re not happy with our initial resolution, we welcome further discussion. Our manager will work closely with you to find a fair outcome, as your satisfaction is our top priority.
We’re Proud to Serve Manor House Locally
Florist Manor House is deeply committed to our local community and takes great pride in being a trusted florist for Manor House and nearby neighbourhoods. For all your personal or business flower needs, you can count on us to deliver not only beautiful, fresh arrangements but also exceptional customer care and transparent policies. Thank you for trusting Florist Manor House! If you have any questions regarding our returns, refunds, or complaints process, please get in touch—we’re here to help.
